At TestingLabDelhi.com, we aim to make your health checkup experience hassle-free. Since we’re a referral platform (not a lab), this policy explains how refunds work when booking tests or scans through our partnered labs.
1. When Can You Request a Refund?
You’re eligible for a refund in these cases:
✅ Test/Scan Cancelled by the Lab:
If the lab cancels your booking (e.g., equipment issue), you’ll get a full refund.
✅ Home Collection Not Done:If our phlebotomist doesn’t arrive within 2 hours of your slot, you can cancel for a full refund.
✅ Double Payment:Accidentally paid twice? We’ll refund the extra amount in 3 days.
2. When Refunds Aren’t Possible
❌ You Changed Your Mind:
Cancelled less than 24 hours before your slot? Labs may deduct a small fee (₹100-200).
❌ Sample Rejected by the Lab:If you didn’t follow instructions (e.g., ate before a fasting test), the lab may charge for a retest.
❌ Report Delays:Labs take 24-48 hours for reports. Delays due to technical issues? We’ll push them, but no refunds.
3. How to Request a Refund
Email Us: Send details (booking ID, issue) to bhanunigam24@gmail.com within 48 hours.
We Contact the Lab: We’ll follow up with the lab and update you in 1-2 working days.
Refund Process:
Labs typically refund in 5-7 days via your original payment method (UPI, card, etc.).
4. Need Help?
Call/WhatsApp: 8802224422 (11 AM – 5:30 PM, daily).
Email: bhanunigam24@gmail.com
🙏 Friendly Note
We’re a referral partner, not a lab. Refunds depend on partner labs’ policies, but we’ll fight for your case!
